Shipping Policy
Effective Date: 22.2.23
Thank you for choosing RAZAEE. We are committed to providing you with the best shopping experience, including efficient and reliable shipping services. Please take a moment to review our Shipping Policy.
1. Shipping Destinations
We currently ship to addresses within North America, specifically Canada. Unfortunately, we do not ship to other locations at this time.
2. Shipping Providers
We partner with reputable shipping carriers to ensure your order is handled with care. Our primary shipping providers are Canada Post, known for their reliability and efficient service.
3. Shipping Timeframes
We make every effort to process and ship your orders promptly. Our standard shipping timeframes are as follows:
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Processing Time: Orders are typically processed within 2-3 business days after payment is received.
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Shipping Time: Shipping times may vary based on your location. Generally, standard shipping within Canada takes approximately 7-10 business days. Please note that during peak seasons, holidays, or special promotions, shipping times may be slightly longer.
4. Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address. You can view the shipping cost at checkout before finalizing your purchase. We offer free shipping on orders over a certain amount, so be sure to check our promotions for any ongoing offers.
5. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the delivery of your package online.
6. Shipping Delays
While we strive to ensure that your order reaches you on time, please be aware that occasional shipping delays may occur due to factors beyond our control, such as weather conditions or carrier service disruptions. In such cases, we will do our best to keep you informed and minimize any inconveniences.
7. Lost or Stolen Packages
In the rare event that your package is lost or stolen, please contact our customer support team at razaee.fabrics@gmail.com. We will assist you in resolving the issue and, if necessary, initiating a claim with the shipping carrier.
9. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or missed deliveries resulting from incorrect or incomplete addresses provided by the customer.
10. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
11. Contact Us
If you have any questions or require assistance with your order or shipping, please don't hesitate to contact our customer support team at razaee.fabrics@gmail.com. We are here to help and ensure your shopping experience with us is a positive one.
Thank you for choosing RAZAEE. We appreciate your trust in us and hope you enjoy your shopping experience.
